Returns & Exchanges
At Costa Farms, we want you to love your new greenery, which is why we offer a 30-day satisfaction guarantee on all live plants and accessories. If your plant arrives damaged or fails to thrive within the first month, our expert team is here to make it right with a replacement or refund.
Check Your Guarantee
Verify that your purchase was made within the last 30 days and keep your order number handy to initiate the process.
Document the Condition
Take clear photos of the plant and its packaging, especially if there is visible damage or signs of distress from transit.
Contact Plant Support
Submit a request through our online portal or email our horticulturists with your order details and the photos you collected.
Receive Resolution
Once reviewed, we will either ship a healthy replacement plant at no cost to you or issue a full refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing