Frequently Asked Questions
Everything you need to know about bringing nature into your home.
How do you ensure my plants arrive safely?
We use specialized, sustainable packaging designed to keep plants secure and insulated during transit. Each plant is hand-selected and packed with care to minimize movement and protect the foliage.
What is your return policy for live plants?
We offer a 30-day guarantee. If your plant arrives damaged or in poor health, please contact our support team with a photo of the plant and your order number for a replacement or refund.
How long does shipping typically take?
Orders are typically processed within 2-3 business days. Depending on your location, shipping usually takes an additional 3-5 business days to ensure the shortest travel time for your plants.
Do I need to repot my plant immediately after it arrives?
No, we recommend waiting at least 2-4 weeks before repotting. This allows your plant to acclimate to the light and temperature conditions of its new environment without added stress.
Are your plants safe for pets?
We offer a wide variety of both pet-friendly and non-pet-friendly plants. Please check the product description for specific toxicity information to ensure the safety of your furry friends.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and Google Pay for a secure checkout experience.